I have been working with Aristotle Travel Ltd. for four years, and it is my pleasure to provide a recommendation on their behalf. In my role as a director of a study-abroad program, I regularly use Aristotle Travel to arrange travel for large groups, sometimes in excess of 80 people, and they have provided exceptional service on every single trip. My criteria for selecting a travel agency are fourfold: professional/personal balance, communication, comprehensive service, and problem-solving. In each of these categories Aristotle Travel excels!
First, with regard to striking a balance between being professional and personable, Aristotle Travel is remarkable. In every aspect of their organization , from their communication, to their guides, to their interactions with the tour participants , they are consummate professionals. This agency’s professionalism, however, does not feel cold or impersonal; on the contrary , each staff member exhibits a genuine concern for each participant’s well-being. Over the years , we have built a partnership of trust because I know they are committed to the success of my tours.
Second, effective and efficient communication is critical to me. I have found Aristotle Travel to be responsive and thorough with regard to my questions, often within minutes or hours of my inquiries. I have never had to follow-up or send a reminder email. If one of the staff members happens to be away on a tour or vacation, they ensure there is no delay in service by having other staff members monitor the absent staff member’s email during this period.
Third, I have worked with tour agencies in the past that provided limited services which required that I coordinated with various companies – it was inconvenient, cumbersome, and frustrating. Aristotle Travel, however , is able to handle all my groups needs, from flights, to airport transfers , to hotel bookings, to restaurant reservations ( accommodating even dietary restrictions!). I know that when an agent from Aristotle Travel meets my group at the airport that they will take care of us until we depart!
Finally, unexpected issues will always arise when working with large groups. I repeatedly choose to work with Aristotle Travel because they are not rattled by complications. When I have brought problems to their attention, they are professional and efficient is solving these issues, freeing me from concern and the need to worry.
As a director, the needs of my large groups can be demanding. I do not have the luxury of working with second-rate inefficient and unprofessional travel agencies. I work with Aristotle Travel because they are the best. I give them my unqualified highest praise, and I strongly recommend them to you for your travel needs!